Patient Information

Repeat Prescriptions

As of September 2005 we no longer routinely renew prescritions by telephone. We encourage you to make an appointment to renew your prescription. Your doctor will generally prescribe enough medication until you need to be seen again. If, however, you require more medication and are unable to come in, please give at least 48 hours notice by calling in the name of the medication you require and the pharmacy you use. Please be aware that there may be a charge for renewal of prescriptions by telephone.

Test Results

Please discuss this with your doctor. If your doctor has ordered tests it is recommended that you make an appointment to see your doctor to discuss them. This way you can ask any questions that may arise. We do not routinely call pateints with their results. When having  tests perfomred. some tests have specific instructions to follow. A link to the NH lab instructions set is here:  LAB INSTRUCTIONS

Contacting your Doctor during Office Hours

If you wish to speak with your doctor during office hours, please explain to the receptionist the nature of the problem. She may be able to help you immediately. If not, she may refer you to the Clinic Nurse. For further advice and care, we recommend you come and see your doctor.

If you are on long-term medication, you should have your health status reviewed from time to time to ensure the treatment is still necessary.

Please feel free to discuss your medical problems with us. Everything you say will be kept in strict confidence and no information released without your permission.


Due to changes in the regulations pertaining to passports it is no longer necessary (or practical) for your doctor to guarantor your passport application. Thus we will no longer be providing this service.

Personal Information

Please help us to keep our records up to date by informing us of any change in your telephone number, name, address, or MSP number. This will help us to process our records efficiently and to contact you promptly with any abnormal test results.

Privacy and Confidentiality

Your privacy and the confidentiality of your medical information is important to us and is respected by all of our staff.

If you wish to see a copy of our Privacy Policy please CLICK HERE TO DOWNLOAD AND VIEW OR PRINT.

Your Medical Records

Your medical file at the doctor's office contains the notes that the doctor made each time he/she saw you, laboratory reports and consultants reports. It may also contain discharge reports from hospitals and copies of reports of operations, and pathology examinations. There may be copies of notes and reports handed on from your previous doctor.

You are entitled to review your records and you can ask for a copy of the record. If the doctor copies the record for you, or for another doctor to whom you are transferring your care, he or she can bill you for the cost. If payment would be difficult for you, discuss the matter with your doctor.

You are not entitled to remove the actual file or any of the reports in it from your doctor's office. The actual file itself belongs to the doctor. It is the information in it that you are entitled to view or have a copy of.

If you think that there is inaccurate information in it, you can ask the doctor to add a correction. Information cannot be erased, removed from or obscured in a file. Your doctor can put a line though the incorrect information and add the correct information. Such an alteration must be dated and explained. Alternatively you can write a separate note yourself on a sheet of paper and ask the doctor to keep it in your file.

At the present time there is only one type of report that may be in your file that you are not entitled to see or copy and that is an Independent Medical Examination Report for an agency such as an insurance company, ICBC or WCB. You can request a copy of this type of report from the agency involved.

There are other places that may have a medical record about you. Hospitals have detailed records made by the doctors and nurses who cared for you if you attended or were admitted to the hospital. You are entitled to view or obtain a copy of these records in the same way that you can view or have a copy of your doctor's record about you.

You should ask in advance if you want to review your record or to have a copy. The doctor does not have to produce the record or the copy at moments notice. The doctor or a member of office staff can be present when you review your record.

Your medical record or a copy of it can be reviewed by:

The doctor has to keep your record for at least seven years after the last visit or for a child seven years after he or she reaches the age of majority. The record can then be destroyed by shredding or burning to preserve confidentiality.


If your doctor stops practicing your record will be preserved for the required length of time by: